Warranty Policy

1. Warranty period

Camera: 12-month warranty from the date of original purchase (3-month warranty to exchange for a new product in case of manufacturing defect)

Included accessories:

• DMS Camera: 12month warranty (3-month warranty to exchange for a new product in case of manufacturing defect)
• GPS antenna and connecting wire: 6month warranty

2. Condition

• Warranty in case of manufacturing defect
• The warranty period on warranty card and stamp or goods delivery notes remain in effect

3. Warranty does not apply under any of the following conditions:

• Expired warranty
• Series number, barcode and imei number are scratched, torn and/or unreadable
• Operational failure due to natural disaster, fire or not following the voltage regulation
• Any sign of insect infiltration or poor warranty condition
• Contact with liquid (applicable to product without IP66 and IP67 waterproof standards)
• Product is dropped, broken, impacted, dented, cracked, punctured, product is defective due to improper installation
• Damage caused directly by camera user
• In some force majeure cases, user and manufacturer can negotiate to find the optimal solutions which ensure the rights and interests of both parties.

4. Fee

• If the product meets all warranty condition, warranty fee is free. However, customers will need to pay extra fee related to delivery (if any).
• If the product does not meet our warranty condition, please contact … for more information

5. Support information

Our customer service center:

• Phone number:
• Email: contact@mkvision.com
• Address: