1. Warranty period
Camera: 12-month warranty from the date of original purchase (3-month warranty to exchange for a new product in case of manufacturing defect)
Included accessories:
- DMS Camera: 12month warranty (3-month warranty to exchange for a new product in case of manufacturing defect)
- GPS antenna and connecting wire: 6month warranty
2. Condition
- Warranty in case of manufacturing defect
- The warranty period on warranty card and stamp or goods delivery notes remain in effect
3. Warranty does not apply under any of the following conditions:
- Expired warranty
- Series number, barcode and imei number are scratched, torn and/or unreadable
- Operational failure due to natural disaster, fire or not following the voltage regulation
- Any sign of insect infiltration or poor warranty condition
- Contact with liquid (applicable to product without IP66 and IP67 waterproof standards)
- Product is dropped, broken, impacted, dented, cracked, punctured, product is defective due to improper installation
- Damage caused directly by camera user
- In some force majeure cases, user and manufacturer can negotiate to find the optimal solutions which ensure the rights and interests of both parties.
4. Fee
- If the product meets all warranty condition, warranty fee is free. However, customers will need to pay extra fee related to delivery (if any).
- If the product does not meet our warranty condition, please contact … for more information
5. Support information
Our customer service center:
- Phone number:
- Email: contact@mkvision.com
- Address:
